Cal. No. W510
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iiidea
An iiidea does not work correctly.
Below may be possible causes. Try the following remedies in sequence.
| Cause | Remedies |
|---|---|
| The smartphone is not connected with the Internet. | Connect it with the Internnet. |
| The watch is not connected with the smartphone. | Turn on Bluetooth on your smartphone. |
| The slot of the iiidea you want to use is not selected. | Select the slot of the iiidea you want to use. |
| An iiidea was not installed correctly. | Remove the iiidea from the slot and install it again. |
| The dedicated app “CITIZEN Eco-Drive W510 (former name: CITIZEN Eco-Drive Riiiver)” does not have appropriate permission for accessing functions of the smartphone. | Give permission for functions of the smartphone (location information, microphone, calendar, music app, etc.) required for the iiidea you want to use. |
| An iiidea cannot communicate with the Riiiver server. | Check connection condition following the steps of “Checking connection between the watch and the Riiiver server” below. |
| The dedicated app is not up to date. | Update the dedicated app. |
| The firmware of the watch is not up to date. | Execute firmware update on the [My watch] screen of the dedicated app. |
Refer to the web site of Riiiver when an iiidea does not work correctly even after trying things above.
!
Ask their manufacturers or developers for further information on operation of smartphones and their OS and installation of apps.
!
The menu item becomes gray and you cannot execute firmware update when the firmware of the watch is up to date.
Checking connection between the watch and the Riiiver server
You can check connection between the watch and the Riiiver server by installing and using the “Starter” iiidea, which makes the watch emit sound.
!
Turn off [Silent] of the watch before trying the steps below.
- Start the dedicated app.
- Press and release upper right button B and lower right button A at the same time.
- Search the “Starter” iiidea and download it to the dedicated app.
- Install the “Starter” iiidea at a slot.
- Press the lower right button A repeatedly to move the function hand to the slot where the “Starter” iiidea is installed.
- Press and release the upper right button B.
The watch and the smartphone are connected.
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You can set how many times the watch emits sound on the iiidea.
When the watch emits sound in a few seconds, connection between the watch and the server has no problems.
!
At the moment, the second hand points 0 seconds and the function hand indicates power reserve.
When the “Starter” iiidea did not work, try from pairing again after executing All Reset of the watch and installing the dedicated app on the smartphone again.