Troubleshooting

Smartphone-related problems

Dedicated app

• Cannot install the dedicated app.
• Cannot start the dedicated app.
• The dedicated app does not work stably.
• Cannot log in service on the dedicated app.

Pairing (registration)

• Cannot execute pairing.
• I want to execute pairing (registration) of a smartphone which was paired once before again from a clean state.

Connection

• I just bought the watch and I cannot connect it with the smartphone. I cannot see how to connect the watch with the smartphone.
• I want to connect the watch again with the smartphone disconnected.
• I want to disconnect with the smartphone.
• Connection breaks unintentionally.
• The watch became unconnectable.
• I cannot connect the watch after changing my smartphone to a new one or updating its OS.

iiidea

• Cannot install an iiidea.
• An iiidea does not work correctly.
• No sound is emitted.

Others

• Automatic time reception does not work correctly.
• Some icons on the screen of the app do not react to operation.
• The time and calendar of the watch is not correctly adjusted even after connected with the smartphone.
• I want to remove pairing (registration) information.
• I want to check whether the activity monitor works correctly.
• I want to check whether the temperature sensor works correctly.

Watch

Movement of a hand seems strange

• Time/calendar is incorrect.
• Time/calendar becomes incorrect soon after manual adjustment.
• The second hand does not point correct position.
• The hands start quick movement suddenly.
• The hands move in an unexpected direction.
• The second hand does not move.
• The second hand moves once every two seconds.

The watch cannot be operated

• The crown and buttons do not work.
• The power reserve is not indicated.

Reference position

• Checking and correcting the reference position

All Reset

• Resetting the watch - All Reset